After Chrysler, its Delta air to end use of Indian Call centres.

The Atlanta based airlines said on friday that it has stopped the usage of Indian call centres for its customers from the first three months of the year. This news surfaces a week after chrysler said the same , that it has stopped usaing Indian based call centres.

Delta as WallStreetJournal says is one another American company that it is ' the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by the backlash from customers'
No whatever might be understood from this as a show of respect to the customers in the current slowdown or a sincere efort to help its customers. Delta airline merged last year with Northwest to become the largest Airlines in the world and led some gurus crying that this might lead to some kind of monopoly.